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A2398- Guest Relations and Beyond: Creating Departmental Service Excellence

Quality service requires coordination and cooperation among members of every department and a realization that the common focus is the patient. This program helps managers promote quality service in their departments.

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A2397- Guest Relations and Beyond: Managing the Moment of Truth

“The moment of truth” is when a customer forms an impression of the quality of service within an organization. This program explores how to create excellence through service.

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