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A2313- Impaired Nursing
Practice Assessment and Intervention
30 min Reviewed for accuracy in © 1997 $249
This discussion explores the signs and implications of
nurses working under the influence of drugs or alcohol. Ethical and legal
aspects are reviewed, and a variety of strategies for addressing impairment
through planned intervention actions are presented.
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A2168-
Resolving Nurse- Physician Conflicts
30 min Reviewed for accuracy in
© 1997 $249
The program explores strategies to resolve conflict,
prevent its recurrence, and maintain a positive nurse/physician relationship.
Techniques that make a professional environment less stressful are also
discussed.
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to Cart
A2169- Overview
of Performance Appraisal
30 min Reviewed for accuracy in
© 1997 $249
A properly planned, well-conducted performance appraisal
interview can be an effective tool for both supervisors and employees. This
program reviews the components of a performance appraisal and demonstrates
successful interview techniques.
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to Cart
A2172- Stress-
Unwinding the Spring: Stress and Illness
12 min Reviewed for accuracy in
© 1997 $249
The link between stress and illness is explored. Doctors
explain how asthma, peptic ulcers, and cardiovascular disease can be aggravated
by stress.
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A2170- Problem
Employees: Tools and Techniques for Improving Performance
30 min Reviewed for accuracy in
© 1997 $249
This program presents managers with an objective approach
to working with problem employees. Emphasis is on encouraging ownership of
problems, establishing priorities, defining skills, and considering discipline
as education. The program also tells how to negotiate a contract for performance
improvement, explains how to use a leveling process, and describes how to
transform a negative climate of discipline into a positive and productive one.
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HR100- The Art
of Hiring Package
47 min © 1996
$315
The Art of Hiring defines optimum hiring processes and
increased legal defensibility through consistent training. This package provides
comprehensive information in a condensed format, saving training time and
focusing on practical techniques. The program is produced under assistance and
guidance of Rita Bailey, Director Southwest Airlines University of People.
Topics include:
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Identifying candidate knowledge, skills, and abilities
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Fairness in hiring
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Developing interview questions
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Opening and closing an interview
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Asking open-ended follow-up questions
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Selection process
Ideal for group instruction, this video-based system is
modularized and can be presented in a six-hour session our up to four days. You
select the material to be covered. Includes material for the leader and five
students.
Package includes:
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Art of Hiring (video)
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Lender’s Guide
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Five Participant (workbooks)
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Art of Recruiting (booklet)
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Prescreening: How to read a Resume (booklet)
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Fairness in Hiring (booklet)
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When an interview is Not Enough (booklet)
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HR120- - The Service Workout
18 min © 1996
$199
This video and print package reveals the secrets to great
customer service in a hands-on way that is fun, effective and memorable. Real
life applications empower frontline employees by motivating them to take
responsibility for serving the customer. Employees learn universal principles of
customer service. Produced under the assistance and guidance of Betsy Sanders,
author of Fabled Service, and former Vice President and General Manager of
Nordstrom.
Package Includes:
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to Cart
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